Returns & Exchanges

We want you to be fully satisfied with your Pebblebee tracking experience, which is why we offer a 30-day return window for all items purchased directly from our store. If your device is not meeting your needs, we provide a streamlined process for returns and functional exchanges under our limited warranty.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and email address to begin the authorization process.

• 2.
  Package Your Device

  Place the Pebblebee device and all original accessories back into the original packaging to ensure the item is protected during transit.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.

• 4.
  Receive Refund or Replacement

  Once our warehouse inspects the returned hardware, we will issue a refund to your original payment method or ship out your exchange unit within 5-7 business days.